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Effective Date: April 1,2026.
 

This Return, Refund & Shipping Policy ("Policy") governs all purchases made from Confettify Store ("Company", "we", "our", "us"). By placing an order, you agree to the terms below.

1. ORDER PROCESSING

• Orders are processed within 2–5 business days

• Orders are not processed on weekends or holidays

• During high-demand periods, processing times may be extended

We reserve the right to cancel orders due to:

• Suspected fraud

• Inventory issues

• Incorrect pricing

2. SHIPPING & DELIVERY

Delivery Time

• Estimated delivery time: 7–20 business days (depending on location)

• Delivery times are estimates and NOT guaranteed

Dropshipping Disclosure

• Products may be shipped from multiple international warehouses

• Orders may arrive in separate packages

Delays

We are NOT responsible for delays caused by:

• Shipping carriers (USPS, FedEx, UPS, etc.)

• Customs processing

• Weather or force majeure events

Tracking

• Tracking information will be provided when available

• Some shipments may have limited tracking updates

3. LOST, STOLEN, OR UNDELIVERED PACKAGES

• If tracking shows "Delivered", the order is considered completed

• We are NOT responsible for:

  • Stolen packages

  • Incorrect addresses provided by the customer

Customers are responsible for:

• Providing accurate shipping details

• Contacting the carrier for delivery issues

4. RETURNS POLICY

Eligibility

• Returns must be requested within 14 days of delivery

• Items must be:

  • Unused

  • In original packaging

  • In resellable condition

Non-Returnable Items

We do NOT accept returns for:

• Used or damaged items (not caused by us)

• Custom or personalized products

• Clearance or final sale items

• Perishable or hygiene-sensitive goods (if applicable)

Return Approval

• All returns must be approved before shipping back

• Unauthorized returns may be refused

Customer is responsible for:

• Return shipping costs

• Safe packaging of returned items

5. REFUNDS

Processing

• Refunds are issued after inspection of returned items

• Processing time: 5–10 business days

Refund Method

• Refunds are issued to the original payment method

Non-Refundable Items

• Original shipping fees

• Handling fees (if applicable)

We reserve the right to:

• Deny refunds if items do not meet return conditions

• Issue partial refunds when appropriate

6. DAMAGED OR DEFECTIVE ITEMS

If you receive a defective or damaged item:

• Contact us within 48 hours of delivery

• Provide clear photo or video evidence

We will, at our discretion:

• Replace the item, OR

• Issue a refund

Failure to report within 48 hours may result in denial of the claim.

7. ORDER MODIFICATIONS & CANCELLATIONS

• Orders can only be modified or canceled within 12 hours of purchase

• After processing begins, cancellations are not guaranteed

8. CHARGEBACK & DISPUTE POLICY

• Customers must contact us before filing disputes

• Unauthorized chargebacks may be considered fraud

We reserve the right to:

• Submit evidence to payment processors

• Block future purchases

• Pursue legal action if necessary

9. LIABILITY LIMITATION

To the fullest extent permitted by law:

• We are NOT liable for indirect or consequential damages

• Maximum liability is limited to the purchase amount

10. CONTACT INFORMATION

Email: support@confettify.com